Customer CareOpen Hours Monday - Friday 9 AM to 5 PM PST. Saturday - Sunday Closed Our Customer Service Representatives are dedicated to complete customer satisfaction. Need personal assistance? Please contact us using one of the methods below. Phone: 503-240-9449 Fax: 503-715-0250 E-mail: info@thestoreataquila.com Mail Address: The Store at Aquila 1628 N Columbia Blvd Unit A Portland, OR. 97217 No Cancellations Will Be Allowed After 24 Hours Of Order Placement. Return Policy You have 20 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges and restocking fees. Any special orders may not be returned for any reason. Some items may incur a restocking charge. Prior to shipping back any product we must be contacted either by E-mail or phone at 503-240-9449 to obtain return instructions. Please do not ship anything back without prior authorization. No Unauthorized Returns Will Be Accepted. Please Contact Us Prior To Returning Any Items. Defective or Damaged Hardware If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item. Prior to shipping back any product we must be contacted either by E-mail or phone at 503-240-9449 to obtain return instructions. Please do not ship anything back without prior authorization. Privacy Policy At The Store at Aquila and Aquila Art Group, Inc, we are dedicated to protecting your privacy. We use your personal information just to process orders and to help serve you better. Email Policy Aquila Art Group, Inc. respects the privacy of its customers and honors requests to not receive information by e-mail. If you do not wish to receive information through email please reply and type “remove” in the subject line and you will be removed from our database. Under no circumstance does Aquila Art Group, Inc. share or sell its email or postal mail address database.
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